Payments, checks, licence and bonuses in brief
Deposits
Kong Casino accepts Debit Card (Visa/Mastercard), PayPal, Skrill, Neteller, Paysafecard and Pay by Mobile. The minimum deposit is £10, so check that the method you choose works for that amount before you start. Card payments are made with a debit card, because credit cards cannot be used for gambling in Great Britain. The deposits page sets out the steps and what each method means in practice.
Withdrawals
Withdrawals take Within a few hours once verified. The withdrawals page covers how to request a payout and what to check before you send the request, so you know what to expect before you start. Keep a note of the amount and date of each request. That makes it easier to follow up with support, and it gives support the details they will ask for. If a payout takes longer than the time shown, contact Kong Casino support with those details.
Identity checks
Identity verification is required at Kong Casino. UK-licensed operators must check age and identity before a customer can deposit or play, so have your documents ready when you sign up. The verification page explains what the check involves, so you know what to expect before you begin. Using the same name and details at sign-up as on your documents keeps the check straightforward.
Licence and safety
Kong Casino is operated by Jumpman Gaming Limited under licence number 039175-R-319452-025. You can search for that number in the Gambling Commission register, which lists the operator and the licence it holds. The Is Kong Casino legit? page goes through the licence in more detail, and the safety page sets out the points to look at when judging whether the brand is safe to use.
Deposit limits, time-outs and self-exclusion are available, and GAMSTOP covers all UK-licensed online operators. The safer gambling page explains these tools and how to use them.
Bonuses
The welcome offer is the 50% Bonus up to £100. It carries 10x Bonus wagering on the bonus and a minimum deposit of £10. T&Cs apply. The welcome bonus page has the full terms, so read them before you deposit.
Existing players can read about the Weekly Cashback on the cashback page. T&Cs apply. The Daily Wheel is covered on the bonuses page. T&Cs apply.
Each offer has its own terms, so compare the key conditions on its page instead of relying on its name alone.
Games and mobile
Games come from 86 providers, including NetEnt, Nolimit City, Playtech, Play'n GO, Blueprint Gaming, Pragmatic Play, Quickspin, Red Tiger Gaming, Big Time Gaming, Eyecon, Barcrest, Inspired Gaming, Gameburger Studios, Reel Kingdom, Games Global, Light & Wonder, Gaming Realms, Hacksaw Gaming, Yggdrasil Gaming and Wazdan. There are no live casino games. Browse the slots or the wider games section to see what is available in each category.
Kong Casino has no iPhone or Android app. You play in the browser on your phone or tablet through the mobile site, which is described on the mobile version page.
How to contact Kong Casino support
Kong Casino support is available by live chat and by email. Support hours: Live chat 6am–9pm (BST), 7 days a week; email. Use live chat for a question you need answered while the chat is open, and email when you want the message in writing.
The contact page has the details. If you cannot get into your account, the login page is the place to start, and support can help if the problem continues.
A clear first message saves time. Have these ready before you write:
- the email address or username on your account;
- a short description of the problem and when it started;
- for a payment query, the date, the amount and the method used;
- a screenshot of any error message.
Give the facts in the order they happened. Say what you were trying to do, what you saw and what you have already tried, so the reply starts from where you are rather than from the beginning.
For a payment question, include the method, the amount and the date of the transaction. For a bonus question, name the offer you are asking about, so the answer refers to the right terms.
Never share your password or full card details with anyone who asks for them in a chat or email, including someone who says they work for Kong Casino. A genuine support question does not need your password.
This guide cannot see an account, a payment or a bonus, so questions about those come from Kong Casino support. Keep your messages to the casino itself.