How to check the licence yourself
The evidence table above gives you three things to compare: the licence number, the operator's name and the regulator. Do not take them on trust from this page or from any casino. The Gambling Commission publishes a register of every licensed business, and the entry for Kong Casino is on the register.
When you open the entry, look for these points:
- The licence number matches 039175-R-319452-025.
- The licensee is Jumpman Gaming Limited.
- The licence status shows as active, not suspended or revoked.
- The licence covers the kind of gambling you plan to use, such as online casino games.
The company's place of registration, Alderney (Channel Islands), is a separate matter. What counts for a UK player is that the business serving the UK market holds a UK licence, and the register is where that is shown. The brand has been running since 2019, but the age of a brand is not evidence of anything on its own. The register is.
What a UK licence obliges the operator to do
These are rules for every UKGC-licensed operator, not special promises from Kong Casino. The operator must check age and identity before a customer can deposit or play, and Kong Casino requires identity verification. Games must be fair and tested, with outcomes decided randomly. The operator must offer deposit limits, time-outs and self-exclusion, and must handle complaints through a set procedure. If the operator cannot settle a complaint, you can take it to an independent dispute resolution service. Licensed operators must also tell customers how their funds are protected if the company fails, so read that part of the terms.
Anything beyond these rules, such as how quickly money moves or what a particular offer needs, comes from the casino's own terms. Read the terms and conditions before you deposit.
Spotting a copy of the site
Scam sites sometimes copy the name and look of a real casino. Reach Kong Casino through a link you trust, such as visit Kong Casino, rather than a link from an unsolicited message. Check that the operator named in the account area and terms matches the register entry. If the names differ, stop.
For the wider picture on money, data and game fairness, see is Kong Casino safe. For how this site is run and funded, see About us.
18+ · T&Cs apply
Pros and cons
The points below are limited to things you can check against the facts.
Pros
- Kong Casino is licensed by UKGC under number 039175-R-319452-025, which anyone can look up in the public register.
- The operator is named: Jumpman Gaming Limited. You can match the company on the licence to the company in the terms.
- Identity verification is required, which is the standard expected of a UK-licensed casino.
- Support is available by live chat and by email, so you have a written record of what you asked and what you were told.
- The brand has operated since 2019.
Cons
- There is no phone support. If you prefer to speak to someone, Kong Casino does not offer that.
- Live chat does not run around the clock. Support hours are: Live chat 6am–9pm (BST), 7 days a week; email. Outside those hours you rely on email.
- You must complete identity checks, so you need your documents to hand. Plan for that before you register.
- The operator is registered in Alderney (Channel Islands), not in the UK. Your protection as a UK player comes from the UKGC licence and the UK complaints route, so keep a record of any dispute from the start.
- A licence does not change how the games work. Results are random and the casino keeps a built-in edge over time, so gambling here costs money.
How to protect yourself
A licensed casino is only one part of staying safe. The rest is what you do with your own account.
Set limits before you play
Every UK-licensed operator must offer deposit limits, time-outs and self-exclusion. Deposit limits cap how much you can pay in over a day, week or month. A time-out locks you out for a short period you choose. Set these when you open the account, while you are thinking clearly, and treat a limit you set as final. Raising it should be a deliberate decision, not something you do mid-session. The safer gambling page lists the tools available.
Self-exclusion and GAMSTOP
If you want a longer break, self-exclusion stops you using the casino for a period you choose. GAMSTOP is a free service that covers all UK-licensed online gambling operators, so one registration blocks you across all of them. It is worth considering if gambling has started to take up more time or money than you meant it to. If you want to talk to someone, GamCare runs the National Gambling Helpline.
Keep your account secure
- Use a password you do not use anywhere else, and never share it, even with someone claiming to be from support.
- Do not give your login details to anyone who contacts you first.
- Contact support through the live chat or email channels listed on the contact page, not through links in unexpected messages.
- Keep your ID documents for the verification step in a safe place, and upload them only inside your own account.
Keep your own record
Note your deposits and withdrawals and keep any support conversations. If you need to complain, a clear record of dates and amounts makes it much easier to explain the problem, first to the casino and then, if needed, to the dispute service named in its complaints process.