To sign up at Kong Casino, register on the casino's own website, enter your personal details and complete the identity check. The steps above show the order. This page covers what sits behind them and what to do if something stalls.
You must be 18 or over. Before you start, have these ready:
- your full name, date of birth and home address, exactly as they appear on your documents
- a passport or driving licence for photo ID
- a recent utility bill or government letter as proof of address
- the payment card you plan to use, so you can photograph it for the payment check
The welcome offer shown in the steps has its own page, welcome bonus, and the terms in the table above apply to it. T&Cs apply. Read them before you deposit, because registering and claiming are separate decisions.
What happens behind the registration steps
Every UK-licensed operator must verify your age and identity before you can deposit or play. At Kong Casino that means the details you enter at registration have to match your documents. Typing your name, date of birth and address exactly as they appear on your ID makes the later check simpler. Nicknames, shortened first names or an old address can cause a mismatch.
Which documents Kong Casino may ask for
Kong Casino may ask for the following: Photo ID (passport or driving licence), Proof of address (utility bill or government letter dated within last 3 months) and Proof of payment method (card photo with name and last 4 digits). Each one does a different job.
- Photo ID confirms who you are and your age. A passport or driving licence is the accepted type.
- Proof of address confirms where you live. The utility bill or government letter must be dated within the period shown in the list above. An older one is a common reason for a rejection.
- Proof of payment method confirms the card is yours. The photo must show your name and the last four digits. Other digits are not needed.
Not every player is asked for every document at the same moment, so the request you receive may cover only part of the list. Our verification guide goes through each document in more detail.
Why names must match
The name on your account, your ID and your payment method should be the same person. This is the most common point where a check slows down. If you use a card in someone else's name, it will not pass the payment check, so register and pay with your own details only.
How long it takes
The time depends on how clear your documents are and whether the details match, so there is no fixed figure to rely on. Sending complete, readable copies the first time is the most practical way to avoid delays.
After you register
Once your account is open, the next decision is whether to make a deposit. The deposits guide covers payment methods and limits. If you are comparing offers before you commit, the no deposit bonus codes page has its own coverage. T&Cs apply to every offer, and the terms of the welcome offer are in the table above.
18+ · T&Cs apply
Common sign-up problems and what to do
The details are rejected or do not match
If registration will not accept your details, check the spelling of your name and address against your ID. Look for a missing middle name, a flat number in the wrong place or a postcode typo. Correct the entry rather than trying a different version of your name.
If you already have an account and cannot get back in, do not register a second time. Use the login page to find out how to get back in. Logging in happens only on the Kong Casino website, not on this site.
Most rejections come from a few causes:
- the proof of address is older than the date range shown in the document list above
- part of the document is cut off, blurry or has glare on it
- the name or address does not match your registration details
- the card photo shows more or less than the name and last four digits requested
Take a new, clear photo in good light with all four edges visible, and send it in the same way as before. If the reason for the rejection is not clear, ask support which part failed rather than guessing.
A deposit does not go through
A failed first payment is often down to mistyped card details, a billing address that differs from the one on the card, or a bank declining the transaction. Check each of these first. Use a debit card in your own name, since credit cards are not allowed for gambling in Great Britain. If it still fails, contact your bank before trying repeatedly. The deposits page covers payments in more detail.
When to contact support
Kong Casino offers live chat and email. There is no phone support. Support hours: Live chat 6am–9pm (BST), 7 days a week; email. Contact support if a document keeps being rejected, if your details cannot be corrected, or if a payment fails after you have checked the basics.
When you write, include the step where you are stuck, the type of document concerned and any message you saw. That saves back-and-forth. The contact page has more on reaching the team. If you are unsure whether the casino is right for you before sending documents, Is Kong Casino safe? covers licensing and security.
Keeping your account safe and under control
Enter your password only on the Kong Casino website. If you need to go there from this page, use visit Kong Casino. This site has no login or registration form, so never type your account details into any page that claims otherwise. Choose a password you do not use anywhere else.
Keep your documents ready as clear digital copies, so you are not rushing to find a recent bill in the middle of registering. Check the date on your proof of address before you upload it.
Set a deposit limit when you open the account, before you play. UK-licensed operators must offer deposit limits, time-outs and self-exclusion, and the safer gambling page explains how to use them. GAMSTOP covers all UK-licensed online casinos if you decide to stop. Gambling is entertainment that costs money, so decide what you are comfortable spending before your first deposit.
Finally, read the offer terms before you accept anything. The terms and conditions and the welcome offer table above set out what applies. T&Cs apply.